1. How to request a refund
Submit the secure Refund Request form. Enter the Perinvo invoice reference, the same email used for payment, a reason and supporting details. The system creates a tracking code and records the request for review. An email message alone does not create a tracked request.
2. General eligibility
Requests are reviewed against the purchased item, delivery status, access already provided, event date, work already completed, the offer shown at purchase and applicable Egyptian consumer protection requirements. Submitting a request does not automatically confirm approval.
3. Digital products and subscriptions
A request should be submitted within 14 calendar days of payment and before material access, download, activation, configuration or service use. After access or delivery begins, a refund may be limited or unavailable unless there is a verified defect, duplicate charge, failure to deliver the purchased service, or a mandatory legal right applies.
4. Workshops
If Perinvo cancels a paid workshop without providing an accepted alternative, the paid workshop amount is eligible for refund. Customer cancellations submitted at least 7 calendar days before the scheduled start are generally eligible for the paid amount. Requests 3 to 6 days before the start may be eligible for 50 percent or a transfer to another attendee or workshop. Requests within 72 hours of the start, after attendance, or after materials or certificates are delivered are generally not refundable unless the workshop page states otherwise or mandatory rights apply.
5. Consulting and business services
Before work begins, eligible amounts may be refunded after deducting nonrecoverable third party costs disclosed to the customer. After work begins, any approved refund is limited to the undelivered portion after accounting for completed work, reserved time and agreed expenses.
6. Incorrect, duplicate or unauthorized payments
Report a duplicate amount or suspected unauthorized payment immediately through the tracked form and your payment provider. We may request identity, invoice or transaction evidence to prevent fraud and protect the lawful cardholder.
7. Review and processing time
Perinvo aims to acknowledge tracked requests immediately and review complete requests within 7 business days. If approved, the refund is initiated through the appropriate payment route. The bank, wallet or card provider may require additional processing time, commonly 5 to 14 business days, which is outside Perinvo's direct control.
8. Status tracking
Use the tracking code and customer email on the Refund Status page. Statuses are Submitted, Under Review, Approved, Rejected or Refunded. A Refunded status means Perinvo recorded the refund action, while the payment provider may still be processing the credit.
9. Consumer rights
This policy does not remove any nonwaivable right available under applicable Egyptian law. Where the law provides stronger protection for a defective or improperly delivered service, the legal requirement applies.
10. Contact
Refund support: info@perinvo.com
Phone and WhatsApp: 01009935547